Description |
The Field Service Supervisor will supervise and oversee assigned territory with approximately six-eight technicians. Provide and maintain excellent customer service and be the front line service contact for our external customers. Install, repair, and maintain copier, printers, and facsimile, by handling daily call activity for assigned territory and performing the following duties.
RESPONSIBILITIES AND AUTHORITIES
The responsibilities and authorities stated below are subject to established policies.
? Identifies, assesses, and prioritizes service calls on equipment, and ensures quality control of work performed in designated territory.
? Responds to services calls or operational difficulties or failures, with copier and facsimile.
? Achieves response time goals, including: customer call-backs, reschedule rates, machine call-back rates, and provide technical statistical reports.
? Reports complete and accurate information on service logs.
? Provides status and service reports to management and recommends actions, such as copier/facsimile technology update, and replacement
Supervisory responsibilities:
? Directly supervises 6-8 employees in a Service Department team.
? Interviewing, hiring, and training new Service Dept employees
? Planning, assigning, and directing work of Service Dept Team Members
? Appraising performance, rewarding and disciplining employees as needed
? Addressing team member complaints and resolving issues
? Carries out all other supervisory responsibilities in accordance with the organization's policies and applicable laws.
RELATIONSHIPS
? Reports directly to the Field Service Manager
? Interfaces with sales reps in the field
? Significant interaction clients at many levels responsibility
SPECIFICATIONS
? Minimum 3-5 years experience as a Service Technician in copier repair, or similar capacity working with electronics or electro-mechanical equipment;
? Associate's degree (A. A.) or equivalent from two-year College or technical school, or equivalent combination of formal education and technical equipment instruction
? Must possess or achieve Net+ certification within six (6) months of hire.
? Must possess strong communication skills and mechanical aptitude.
? Must successfully complete Sharp equipment pretesting and training.
? Knowledge of Windows and Microsoft Office software products preferred.
PHYSICAL DEMANDS
? Must be able to travel locally on a daily basis to various customer sites.
? Requires frequent kneeling and bending and considerable use of hands and tools.
? Frequently requires moving or lifting of up to 75 pounds.
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Requirements |
See job description
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